Welcome to the Research Now website (this "Site") owned and operated by Research Now Ltd., company number 03975073, whose registered office is located at 160 Queen Victoria Street, London, EC4V 4BF, UK ("Research Now", "we", "our" and "us"). In this Agreement, the terms "you" and "the member" mean the individual participating in the Valued Opinions research panel (the “Panel”) and Program (the “Program”). Your use of this Site and/or the mobile application (the “Application”), membership in the Panel and participation in the Program are subject to the following terms of use (this "Agreement") and the Research Now Privacy Policy (the "Privacy Policy") incorporated in this Agreement. This Agreement may be updated or revised from time to time without notice to you. If you do not agree with any of the terms of this Agreement, you may not access or use this Site, the Valued Opinions research panel, the Application, join the Panel or participate in any of the surveys or research available through this Site. By using this Site, you are agreeing to be legally bound by and to comply with each of the terms of this Agreement in effect when you access this Site.

1. General

1.1 This Agreement comprises a legal contract between you and Research Now governing your membership in the Panel, access and use of this Site, the Application, and participation in the surveys and research available through this Site and/or the Application. You agree to only use this Site in accordance with this Agreement and all applicable laws.

1.2 By becoming a member of the Panel, participating in any surveys and research activities made available to you through this Site or the Application and providing the information we request, you agree that the terms of this Agreement shall be legally binding upon you with respect to your membership in the Panel and your participation in our surveys and research.

1.3 You will be a member of the Panel following our acceptance of your complete registration questionnaire you submit to us.

1.4 This Agreement is a contract for the provision of services and nothing in this Agreement shall create or be deemed to create a legal partnership or the relationship of agent and principal or the relationship of employer and employee between you and Research Now.

2. Rewards Currency

2.1 You can earn “Rewards Currency” through the Program for your participation in the Program; Rewards Currency has no monetary value and may not be redeemed for cash.

2.2 Rewards Currency is not transferable:
(a) It may not be auctioned, traded, bartered or sold.
(b) It is not transferable...
(i) upon death;
(ii) by gift;
(iii) as part of a domestic relations matter; or
(iv) otherwise, except by operation of law.

2.3 Your account may not be merged with another account under any circumstances.

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3. Obligations of Research Now

3.1 Research Now shall:
(a) consider your eligibility to take part in each survey or research activity;
(b) inform you of the amount of Rewards Currency that will be credited to your account (your "Account") if you qualify for and completely answer the questions comprising a survey or research activity;
(c) credit your Account each time you qualify for and completely answer all of the questions in a survey or complete such activity; and
(d) send you or a beneficiary nominated by you, your Reward within 28 days of the redemption of the Reward. 

3.2 There is no obligation on Research Now to select any panel member to answer survey questions or participate in a research activity. The members requested to take part in surveys/projects will depend on the requirements of the clients of Research Now and the random selection of those requested to take part from those that are eligible.

3.3 Research Now may sometimes contact you to ask you some short questions to see if you fit into a particular category. In such cases, Research Now may or may not offer any incentive for the answering of such questions; however, Research Now shall make the incentive clear.

3.4 Research Now, in its sole discretion, reserves the right to:
(a) use reasonable efforts to offer a substitute reward of equivalent or similar value to the reward you have selected; and
(b) change the value of the amount regarding answers to survey and research questions. 

3.5 No cash alternative is available in respect of the payment of the Reward.

3.6 Research Now does not credit your Account if you are in breach of this Agreement.

3.7 Should Research Now establish that you are in breach of this Agreement after crediting your Account, Research Now may deduct from your Account any amounts credited in respect of all relevant surveys.

3.8 Research Now shall not be obliged to provide any Reward or incentive to a member:
(a) whose balance in their Account does not reach the amount of the Reward or has yet to select a Reward to redeem;
(b) who does not respond to any survey requests within a twelve-month period and whose balance has not reached the level of the Reward; for the avoidance of doubt should you not respond to any survey requests in a twelve month period, at the end of that twelve month period the balance of your Account may be cleared and reset at zero;
(c) whose balance in their Account is under the level of the Reward at the point that the Valued Opinions service is suspended or terminated by Research Now in accordance with Section 4 below; or
(d) who terminates their membership in the Panel prior to the balance of their Account reaching the level of the Reward.

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4. Obligations of the member

4.1 The Member warrants:

(a) you are at least 16 years old or over;
(b) you are resident in the United Kingdom;
(c) you will have no more than one Program membership or account at any time;
(d) you will not attempt to answer a survey more than once, either by using more than one name or more than one email address to enter into a survey;
(e) you will be honest in your approach to the research, for example you will not provide confusing or meaningless answers. 

4.2 you are responsible for any tax due; Research Now has no obligation in respect of any tax due on the Reward given to a member and the member shall be responsible for declaring any income received from Research Now under this Agreement.

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5. Redeeming Rewards Currency

5.1 Once you have accrued the minimum amount of Rewards Currency required to make a redemption ("threshold level"), you may redeem your accrued Rewards Currency for rewards ("Rewards") as outlined in the then-current standard VOP Reward redemption chart accessible through your membership account.

5.2 The Rewards represented on the chart, and the threshold level, are subject to change by Research Now at any time and without prior notice.

5.3 You may redeem Rewards Currency on the "Rewards" section of this Site or utilizing the Application.

5.4 Your redemptions for Rewards are limited. You may view additional Reward redemption rules on this site.

5.5 Research Now assumes no liability, obligation or responsibility for, and makes no warranty with respect to, any damages resulting from the usage of any Rewards, or any part thereof, said Rewards (goods or services) being subject to the Reward providers separate terms and conditions. Additionally, Research Now assumes no liability, obligation, or responsibility for the transactions between Member and a Reward provider, including but not limited to:

(a) Fulfillment and timeliness of delivery of the relevant goods or services;
(b) Security associated with credit card or other transactions directly initiated by Member with a third party including the Reward provider; or
(c) Maintenance of privacy of any personal information given by Member directly to any such third party.

5.6 You agree that Research Now shall not be responsible or liable for any loss or damage of any sort incurred as the result of any dealings between you and any other third party including Reward providers, or as the result of the presence of such parties on this Site or the Application. By way of example, Research Now shall not be responsible if you do not receive the Reward chosen when you redeem Rewards Currency, if you are dissatisfied with the Reward chosen, if a Reward provider ceases business operations or is otherwise unable to provide you the chosen Reward, etc.

5.7 You understand that all goods and services offered through the use of the Rewards are offered by third parties, and that Research Now does not operate, control or endorse any information, goods or services in any way. You understand that Reward providers may place restrictions on the use of goods and services offered by use of the Rewards.

5.8 The limitations and exclusions set forth in this section shall be subject to local law considerations.

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6. Termination

6.1 Research Now may terminate this Agreement and your membership in the Panel:
(a) immediately if Research Now identifies that you are in breach of this Agreement;
(b) at any time by giving you 30 days notice by email; or
(c) if you fail to take part in surveys in any twelve-month period.

6.2 You can terminate this Agreement at any time by unsubscribing from the Panel, which can be done by email or in writing. The termination will take effect four business days within the receipt of your notice. Research Now's contact details are available from our website

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7. Intellectual Property Rights

7.1 Research Now (or Research Now’s licensors) owns all legal right, title and interest in and to this Site and the Application, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You may download, print or copy any material from this Site and the Application that you wish, provided it is for your own personal, non-commercial use and you keep in place all original copyright notices or other intellectual property notices. 

7.2 . All information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, this Site or the Application, are the sole responsibility of the person from which such content originated. All such information is referred to below as (“Content”). Certain Content presented to you as part of this Site and the Application may be protected by intellectual property rights which are owned by third parties who provide such content to Research Now (or by other persons or companies on their behalf). 

7.3 You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Research Now or by the owners of such Content, in a separate agreement. 

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8. Security

You shall not violate or attempt to violate the security of this Site. Violations of system or network security may result in civil or criminal liability. Research Now reserves the right to investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.

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9. Communications and Submitted Information

9.1 With respect to all communications you make to Research Now, including but not limited to, feedback, questions, comments, suggestions and the like: (i) you shall have no right to confidentiality in your communications and Research Now shall have no obligation to protect your communications from disclosure; (ii) Research Now shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (iii) Research Now shall be free to use any ideas, concepts, know-how, information, data, content or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production and marketing of products and services that incorporate such information.

9.2 Information which personally identifies you will be subject to our Privacy Policy. As to all other information submitted by you to Research Now, you grant Research Now a worldwide, non-exclusive, irrevocable, royalty-free, sublicensable (through multiple tiers), and transferable license to use, reproduce, distribute, edit, modify, aggregate, translate, reformat, display publicly, perform publicly and otherwise exploit in whole or in part over any means or media including any new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed to the maximum extent permitted by law.

9.3 With respect to submitted information and this Site, you agree you will not: (i) submit information that is copyrighted, protected by trade secret or otherwise subject to any third party Intellectual Property Rights or proprietary rights, including any privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner of such rights to submit such information and to grant Research Now all of the license rights and other rights granted herein; (ii) upload, post, e-mail or otherwise transmit any information or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, embarrassing, or racially, ethnically or otherwise objectionable; (iii) use this Site to harm minors in any way; (iv) impersonate any person or entity, including but not limited to, a representative of Research Now, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers, tamper with the TCP/IP packet header, or otherwise manipulate identifiers in order to disguise the origin of any information or other content transmitted to or through this Site; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any information or other content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy, modify, or limit the functionality of any computer software or hardware or telecommunications equipment; (viii) modify, reverse engineer, disassemble, decompile or otherwise attempt or allow others to attempt to discover the underlying computer code for this Site and/or our services; (ix) overwhelm or disable this Site or any of our services or interfere with the access and use of this Site and/or our services; (x) use any robot, spider or other program or device to retrieve or index any portion of this Site, harvest or otherwise collect information about other users for any purpose other than use of our services as expressly permitted herein; or (xi) intentionally or unintentionally violate any applicable local, state, national or international law.

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10. Your Activities and Account

10.1 You represent that any information you post or provide to Research Now by means of this Site or through any research activity, including, without limitation, as part of any registration, application, survey, research or inquiry, is true, accurate, not misleading and offered in good faith. You are fully responsible for all of your activities relating to the research activities and the information you submit, and you shall bear all risks regarding the use of this Site, the Application and any submitted information. For the purposes of this Agreement, the term "you" includes anyone you allow to use your computer or password.

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11. Privacy

Your privacy is important to us. Our use of your information and your use of this Site and the Services are governed by our Privacy Policy which is incorporated in and subject to this Agreement. View our Privacy Policy.

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12. Warranty Disclaimer


12.1 Your use of this Site is at your sole risk. Research Now makes no warranty that this Site will meet your requirements. All site information and services are provided on an "as is" and "as available" basis, without warranties of any kind, express, statutory or implied, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, noninfringment or nonmisappropriation of intellectual property rights of a third party, title, custom, trade, quite enjoyment, accuracy of information content, or system integration. Research Now does not warrant that this Site will be available or operate in an uninterrupted, error free or completely secure manner or that errors or defects will be corrected.

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13. Limitation on Liability

13.1 Under no circumstances shall Research now or any of its partners, agents, affiliates, or licensors be liable to you or any other person for any indirect, incidental special or consequential damages arising out of or relating to this Agreement, or use or attempted use of this Site. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of this Site.

13.2 You and Research Now agree that any cause of action arising out of or related to this Site or any information or services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

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14. Links

14.1 This Site and/or the Services may provide, or third parties may provide, links to other websites or resources. Because Research Now has no control over such sites or resources, you acknowledge and agree that Research Now is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites.

14.2 Research Now assumes no responsibility for the content, privacy policies or practices by such third-party websites. You acknowledge that Research Now is providing these links to you solely as a convenience. By using this Site, you expressly waive any rights, claims or liability against Research Now from your use of any third-party website. You shall not attribute a link on your website to this Site and then link somewhere else. Furthermore, you agree not to frame any information from this Site or otherwise present any content from this Site as your own.

14.3 You may only link to this Site with our prior written permission. Research Now reserves the right to remove any links to its website that it deems are inappropriate without notice.

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15. Dispute Resolution

15.1 Any disputes and/or claims arising out of or related to this Agreement, this Site, the Panel or any surveys or research under or relating to this Agreement shall be resolved exclusively through the use of binding arbitration. Such arbitration shall be subject to the Federal Arbitration Act and the rules of the American Arbitration Association which shall govern such arbitration and be conducted before a single arbitrator in New York City, New York. Any claimants shall have their claims/disputes resolved on an individual basis. Class action arbitration is prohibited under this Agreement. Neither you nor we shall be entitled to join or consolidate claims in arbitration by or against other users or arbitrate any claims as a member of a class or in a private attorney general capacity. Each party shall bear its own costs, including any attorneys' fees, associated with such arbitration.

15.2 Any award rendered in arbitration shall be final and binding, and may be enforced in any court having competent jurisdiction. In addition to any other remedies, we shall also have the right to seek injunctive relief outside of arbitration to protect our intellectual property rights.

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16. General Information

16.1 This Agreement and our Privacy Policy incorporated herein constitute the entire agreement between you and Research Now relating to your use of our Site and related services. 

16.2 This Agreement and the relationship between you and Research Now shall be governed by the laws of the State of New York without regard to any conflict of law provisions in any jurisdiction. 

16.3 You and Research Now agree to the personal and exclusive jurisdiction of the federal and state courts located within the City of New York, State of New York. You hereby consent to the exclusive jurisdiction and venue of the state and federal courts in New York City in all disputes arising out of or relating to this Agreement, this Site, and our services. 

16.4 The failure of Research Now to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. 

16.5 Should any part of this Agreement be declared invalid or unenforceable by a court of competent jurisdiction, this shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and effect as if the invalid portion of this Agreement had been eliminated.

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